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Frequently
Asked Questions

Orders

Orders that have already been sent out cannot be canceled or modified. But if you just placed your order, shoot us an email at hello@gladskin.com and we will cancel it if it hasn’t yet been processed.

We process orders quickly but we’ll do our best to accommodate any change request. Please shoot us an email at hello@gladskin.com. Orders that have already been sent out cannot be canceled or modified.

Right now, in the U.S., you can only purchase the product on http://us.gladskin.com. If you are traveling or live abroad, check out where else you can buy the product by visiting https://gladskin.com.

Shipping

Shoot an email to hello@gladskin.com and we'll send your tracking info!

If you order before 10am EST on a business day (Mon - Fri) it should go out for delivery that day. Depending on the shipping speed you select, it can arrive overnight, in 2 business days, or around 4 business days.

Nope, but check out https://gladskin.com to see where Gladskin is available internationally.

Returns

We hope Gladskin works for you, but if you’re not happy with your purchase for any reason, we’d be happy to help. We accept returns within 60 days of purchasing the product and will issue a refund for your product (minus $5 for shipping and processing) once we receive your return. We can’t issue refunds for any shipping costs from your initial purchase. To start the return process, please reach out to our Customer Experience team at returns@gladskin.com.

How to use

Use anywhere on your skin - before, during or after an eczema flare. It can be used daily, as often as desired. You can’t overdo it. 

Gladskin should only be used externally on intact skin all over the body. Avoid using it on mucous membranes and in the nose, ears and eyes.

Use Gladskin on skin free of other products. Let Gladskin be absorbed for a 5 minutes before applying any other skincare products.

You will likely benefit significantly from the regular use of Gladskin. Many people experience relief in a few days, but occasionally it can take up to 3 weeks of regular use to experience the full effect. If you don't have a microbiome imbalance, the product still works as a safe, effective moisturizer because it is hypoallergenic, and fragrance, alcohol, and preservative-free. 

We recommend using Gladskin daily as a proactive, daily maintenance product even if you are not currently experiencing a flare-up. Gladskin is safe to use as often as you like, and you can’t overdo it.

Gladskin with Micreobalance™ works differently than steroids and traditional drugstore OTC products, and because of this, can’t be overused. Use as often as you’d like.

Other

Please request samples here.

Give us a ring or text us at 1 (844) 302-7826 weekdays from 10am - 5pm EST.

Product

Never!

Gladskin contains no lactose and is made with gluten-free ingredients

It’s best to use the product within 6 months of receiving it.

For best results, use within 6 months of purchase. Do not expose Gladskin to temperatures below 33° F and above 75° F.

Water, Colloidal Oatmeal,
Glycerin, Petrolatum, Mineral Oil, Cetearyl Alcohol, Ceteareth-20, Arginine HCl, Sodium Chloride, Tromethamine, Calcium Chloride, Micreobalance™

Sulfates, Parabens, Steroids, Fragrance, Drying Alcohol